Responsible Gaming at cili99

Responsible gaming means enjoying gambling as entertainment with full control — by setting clear limits, understanding the risks, and knowing when to stop. cili99 believes every member deserves to play in a safe and enjoyable environment without letting gambling become a problem.

At cili99, we do more than offer exciting games — we also provide a comprehensive suite of tools and resources to ensure you always stay in control. Our responsible gaming policy is not merely an obligation; it is part of our core values as a platform that puts member well-being first.

Playing smart means understanding that game outcomes are random — no strategy can consistently guarantee wins. Every wager you place should be treated as a cost of entertainment, not an investment or a way to generate income.

Cili99 provides a range of self-control tools that you can access directly through your account settings. All tools are designed to help you play more mindfully and responsibly — without needing to contact the support team to activate them.

Gambling problems rarely develop overnight — they typically grow gradually. Recognising the early signs is the most important first step. If you identify any of the following in yourself or those around you, please take action now:

• Gambling with money that should be used for basic necessities such as food, rent, or bills.
• Borrowing money or selling possessions to obtain funds for gambling.
• Feeling the need to constantly increase the amount wagered in order to achieve the same level of excitement.
• Unable to stop despite having repeatedly intended to do so
• Gambling to escape problems, depression, or feelings of discomfort.
• Lying to family members or friends about your gambling activity and spending.
• Neglecting work, family, or other responsibilities due to time spent gambling.

Answer the following questions honestly. If you answer "yes" to three or more questions, consider using the self-control tools at cili99 or speaking with someone you trust:

Self-exclusion is a serious and effective option when you feel you need a longer break from the platform. At cili99, you can apply for self-exclusion for the following periods:

• 6 Months — the minimum self-exclusion period at cili99
• 1 Year — a medium-term exclusion recommended for more serious cases
• 5 Years — a long-term exclusion for a stronger commitment
• Permanent — a permanent account closure that cannot be reversed

While a self-exclusion period is in effect, your account will be fully blocked — no deposits, no wagering, and no platform access. cili99 will also remove you from all marketing mailing lists immediately.

To apply for self-exclusion, contact the cili99 support team via 24/7 live chat. Your request will be processed within 24 Hours and you will receive confirmation via your registered email.

Cili99 takes every measure seriously to prevent minors from accessing our platform. All account registrations require age verification, and the KYC process ensures only individuals aged 18 and above can use the platform.

For parents and guardians, we recommend the following steps to protect your children:

• Make sure your cili99 account is protected by a strong password and never shared with anyone
• Use parental control software on all shared devices in the home.
• Log out of your cili99 account when you are done using the platform, especially on shared devices.
• Have open conversations with your children about the risks of gambling and why it is an adults-only activity.