Cili99 treats your privacy as a priority. This document explains how we collect, use, and protect the personal data of every member on our platform.
Cili99 is committed to protecting the privacy of every individual who interacts with our platform. This Privacy Policy explains in detail how we handle your personal information — from how it is collected, used, and stored, to how you can control your own data.
This document applies to all users of the cili99 platform, including website visitors, registered members, and anyone who interacts with any of the services we offer through the cili99.pro domain and our mobile app.
We collect and process your personal data on the basis of contractual necessity (to fulfil our service agreement), legitimate interests (to improve the platform and prevent fraud), and in certain cases, with your explicit consent.
Cili99 collects your personal data through several channels — directly from you during registration and platform use, automatically via tracking technologies, and in some cases, from legitimate third-party sources.
| Data Categories | Example Information | How Collected |
|---|---|---|
| Personal Identity | Full name, date of birth, MyKad number | Registration & KYC |
| Contact Information | Email address, phone number | Account registration |
| Financial Data | Bank name, account number (encrypted) | Payment processing |
| Technical Data | IP address, device type, web browser | Automatically upon access |
| Activity Data | Game history, transactions, login records | Platform usage |
We never collects credit card numbers directly — all payments are processed through PCI-DSS compliant payment gateways. Sensitive information such as passwords is stored in hashed form and cannot be read by anyone, including cili99 staff.
Every piece of data we collect has a specific purpose. cili99 does not use your information for any purpose other than those stated here:
Cili99 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information is only shared in the following circumstances:
All third parties who receive your data are required to comply with privacy policies and security standards equivalent to or higher than our own. cili99 takes full responsibility for ensuring this compliance through legally binding data processing agreements.
The security of your personal data is an absolute priority for cili99. We continuously invest in security infrastructure and apply a multi-layered protection approach to keep your information safe.
Cili99 uses cookies and similar tracking technologies to enhance your experience on our platform. Below are the types of cookies we use:
You can manage your cookie settings through your web browser. However, disabling essential cookies may affect platform functionality. cili99 does not use third-party cookies for advertising or retargeting purposes.
As a cili99 member, you have clear rights over your personal data. cili99 fully respects these rights and provides straightforward mechanisms for you to exercise them:
You have the right to request a copy of all personal data we hold about you at any time.
If any of your data is inaccurate or outdated, you have the right to request an immediate correction.
You can request the deletion of your personal data, subject to applicable legal retention obligations.
You have the right to object to the processing of your data for direct marketing purposes at any time.
You can request your data in a machine-readable format for transfer to another service provider.
In certain circumstances, you have the right to request that we restrict how we process your data.
Cili99 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable laws and regulations.
| Data Type | Retention Period | Retention Basis |
|---|---|---|
| Active Account Data | For the duration of active account | Contractual requirement |
| Transaction Records | 7 years | Legal requirement |
| KYC Documents | 5 years after account closure | AML Compliance |
| Technical Access Logs | 90 days | Platform security |
| Customer Support Data | 3 years | Legitimate interest |
Once the retention period ends, data will be securely deleted using methods that ensure it cannot be recovered.
Cili99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new technologies, legal requirements, or other operational reasons.
When we make significant changes to this policy, we will notify you via an in-platform notification, your registered email, or an announcement on the cili99 homepage at least 14 days before the changes take effect.
We encourage you to review this policy periodically. The "Last Updated" date at the top of this page indicates when the most recent revision was made.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, the cili99 privacy team is ready to assist.
You can reach us via:
We are committed to responding to all privacy-related enquiries within 3 working days and process privacy rights requests within 30 days from the date of receipt.
Privacy is more than a written policy — it is a daily practice embedded in every aspect of cili99's operations.
All communications between your account and cili99's servers are protected by 256-bit SSL encryption. Sensitive data such as banking information is stored in encrypted form that is unreadable even to internal staff.
All payment processing at cili99 complies with the highest-tier PCI-DSS payment card security standards. Your card number is never stored in our systems.
Cili99's KYC process uses secure digital identity verification technology. Your identification documents are processed and stored with full encryption, and access to them is strictly limited.
Cili99's infrastructure undergoes regular penetration testing and security audits conducted by independent firms. Audit findings are used to continuously strengthen data protection.
Through your cili99 account profile settings, you can manage communication preferences, review login history, and submit requests related to your personal data with ease.
Cili99 has never and will never sell your personal data to advertisers or third-party marketing companies. Your data belongs to you — it is not a side revenue stream for us.
By understanding how cili99 protects your data, you can enjoy your gaming experience without worrying about the privacy and security of your personal information.
By registering, you agree to the Terms and Conditions and the cili99 Privacy Policy. For users aged 18 and above only.